Toward Excellence (PDF File)
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"Toward Excellence" Combines "Success Factors" and "Planning, Feedback and Evaluation (PFE) Tool"

Toward Excellence is part of a systemwide process to align Hillel’s organization, professionals and resources to fulfill our mission and to deliver excellence, innovation, accountability and results. This publication is not a stand-alone document but one volume in a suite of publications that includes Hillel’s Strategic Plan and our Standards of Excellence.

Toward Excellence helps Hillel professionals acquire and sharpen the skills they need to fulfill their roles on campus, and to grow as individuals. This publication brings together two powerful tools that have been developed over 18 months with the cooperation of Hillel professionals and The Hay Group, a well-respected human resources consulting firm. The first tool is Hillel’s Success Factors, a manual of the qualities that have proven to successful among Hillel professionals. Putting the Success Factors into practice will not only lead to short-term success, it will help individuals develop professionally.

The second tool is Hillel’s Performance Feedback and Evaluation (PFE) instrument, a document that enables Hillel professionals to set out annual performance goals and the means to achieve them. The PFE form asks professionals to designate "Results-Focused Goals" such as raising a sum of money. (These goals may be developed using The Standards document.) In addition to the "Results-Focused Goal," the PFE asks for a “Success-Factor Goal,” the specific Success Factors/behaviors that are essential to achieving the "Results-Based” goal. For example, a "Success-Factor Goal" for fundraising might be "building strategic relationships."

The Success Factors and PFE create a common language for the Hillel movement. At the same time, pilot tests in more than a dozen Hillels have shown that they can and should be adapted for each campus setting. We hope that Hillels will find these tools valuable and that they will customize them for the individual needs of their professionals and campuses.